Summary: Waitlister collects limited information to operate waitlist notifications. We do not sell mobile numbers or share them with third parties for marketing.
1. Introduction
Waitlister, LLC ("Waitlister," "we," "our," or "us") operates thewaitlister.com and provides waitlist management software.
This Privacy Policy explains how we collect, use, and protect information when you use our services.
2. Information We Collect
A. Information Provided by End Users
- Mobile phone number
- Waitlist-related interactions and status updates
- Location associated with the waitlist session
B. Information Provided by Clients
- Business name
- Business contact information
- Account credentials and settings
3. How We Use Information
We use collected information to:
- Send transactional SMS notifications regarding waitlist status
- Provide real-time waitlist updates and status pages
- Notify users when they are ready to be served
- Operate, maintain, and improve our software platform
- Provide customer support
We do not use end user phone numbers for marketing unless explicit, separate consent is obtained.
4. SMS Communications
When an end user chooses to receive waitlist updates and provides their mobile phone number to staff at a participating business, they consent to receive transactional text messages related to their waitlist status and readiness notifications.
These messages may include waitlist confirmation, position updates, live status links, and readiness notifications.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase.
5. Data Sharing
We do not sell, rent, or share personal information, including mobile phone numbers, with third parties for marketing purposes.
Information may be shared only:
- With the business where the end user joined the waitlist
- With service providers necessary to operate the platform, including SMS delivery providers
- When required by law, legal process, or to protect rights and safety
6. Data Retention
We retain information only as long as necessary to provide our services and comply with legal obligations.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access or disclosure. No method of transmission or storage is completely secure.
8. Your Rights
You may request access to, correction of, or deletion of your information by contacting us at support@thewaitlister.com.
9. Updates to This Policy
We may update this Privacy Policy periodically. Continued use of our services after an update constitutes acceptance of the revised policy.
10. Contact Information
Waitlister, LLC
Email: support@thewaitlister.com
Website: https://thewaitlister.com